Returns & Refund

We want you to be completely satisfied with your furniture purchase from Mrausaltd.com. That’s why we offer a 30-day refund and returns policy for your peace of mind. If for any reason you change your mind about your item, you have up to 30 days from the date of receipt to request a return or refund. To initiate a return or refund request, please contact our customer service team, and we’ll guide you through the process. Please note that the item must be in its original condition and packaging, and you’ll be responsible for any return shipping costs. Once we receive the returned item, we’ll process your refund or exchange as quickly as possible. We’re committed to making the process as hassle-free as possible for you, so please don’t hesitate to reach out to us if you have any questions or concerns.

Requirements for a refund & returns:
If you would like to initiate a return or refund, please send an email to [email protected] within 30 days of receiving your order and provide a reason for the return/refund. Our customer support team will provide you with instructions on how to initiate the process. Please ensure that you return the item(s) in their original condition within 30 days of receiving your order. Our refund/return policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we are unable to offer a refund or exchange

Guarantee:
AtMrausaltd.com, we are committed to providing you with high-quality furniture products that meet your expectations. We stand behind our products and offer a guarantee to ensure your satisfaction with your purchase. We encourage you to carefully review the product description and specifications before making a purchase to ensure that you select the right product for your needs. If you have any questions or concerns about a product, please do not hesitate to contact our customer service team for assistance. We are always happy to help you find the perfect furniture piece that fits your style and needs.

Exchanges:
We understand that sometimes you may want to exchange your furniture purchase. If you would like to exchange your item, please contact us at [email protected] within 30 days of receiving your order and provide the details of the exchange request. Our customer support team will send you an email with instructions on how to initiate the exchange process. Please note that exchanges are subject to availability and may be subject to additional fees. The item(s) must be returned or exchanged in their original condition within 30 days of receiving your order. If 30 days have passed since your purchase, we cannot offer you an exchange.

Circumstances under which we offer refund & returns:
We understand that sometimes a return is necessary. We accept returns and offer refunds under the following circumstances:

  • Defective or damaged products that were delivered by our shipping service provider or delivery man.
  • Wrong product category, brand, color, size, or false products that were delivered.
  • Unopened products in their original packaging that have never been used.

If you would like to return a product for any reason, please contact us at [email protected] within 30 days of receiving your order to initiate the return process. Our customer support team will provide you with further instructions on how to return the item(s). Please make sure to return the item(s) in their original condition within 30 days of receiving your order. Our refund policy is valid for 30 days from the date of purchase. Unfortunately, if 30 days have passed since your purchase, we cannot offer you a refund or exchange.

Refund & Returns Instruction:
Thank you for shopping at Mrausaltd.com! If you would like to request a refund or return, please contact our customer service team at [email protected] within 30 days of receiving your order. To initiate the return process, please provide the following details:

  • Shipping label print(s) for the package
  • Print(s) or video(s) of the incorrect, defective, or damaged item(s)

Once you have contacted our customer service team at [email protected] within 30 days of receiving your order and provided the necessary details, we will verify your order with the evidence provided and provide you with instructions for the return process, if applicable. Please note that we will not accept any returned packages without prior approval, and any returns made without our guidance will be rejected for refund or exchange. We will provide a return address to you via email, and you must provide us with the shipping label and tracking number for the returned package.

Please ensure that you return the products in their original condition within 30 days of receiving our approval for the return. You can send the package to our store at the following address:
Company address in United Kingdom:
Address: 8 Birdhall Grove, Burnage, Manchester, England, M19 2FS
Company address in United State:
Address: 6039 Montague St, Philadelphia, PA 19135, United States

We hope this updated policy provides you with clearer information regarding our refund and returns process. If you have any further questions or concerns, please do not hesitate to contact us.

About the refund & returns process:
We want you to be completely satisfied with your purchase from Mrausaltd.com. If for any reason you are not happy with your order, we offer a 30-day refund and return policy. To initiate the process, please send an email to [email protected] within 30 days of receiving your order, with the reason for the refund/return. Our customer support team will respond promptly via email to assist you with the return process. Once we receive the returned package, we will thoroughly inspect it and issue a refund within 3-5 business days

Please note that all payments will be processed in USD currency, and we do not charge any restocking fees. To apply for a refund or return, please use the Contact Form provided on our website. However, please note that all shipping costs for the return process will be at the customer’s expense.

Once we receive your returned package, we will inspect it to ensure that it is in its original condition, and issue a refund within 2-4 business days. We value your business and strive to make the refund/return process as easy and hassle-free as possible. Thank you for shopping with Mrausaltd.com.

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